Almost to the end free essay sample

Have you ever been through a â€Å"rebelde† time? Where you don’t care what you do, what grades you get, or what people tell you. You just did what you wanted to do. I went through that through my freshman year. My mother would always tell me, â€Å"No seas tan rebelde, piensa lo que estas asiendo es malo.(Don’t be a rebel, think about what you are doing is bad.)† But would I listen? No, I never did. I would just ignore what she told me. My friend and I would always get in trouble. We did not care about what the teachers told us and we could care less what they thought about us. We where the â€Å"trouble makers† of the school. some of our other friends would always tell us to think about what we did. To think about how our future would turn out; how many the things we did would affect us. We will write a custom essay sample on Almost to the end or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page But we would always respond â€Å"you don’t have to worry. It’s not your life we are messing up.† At the end I barely passed my freshman year. My sophomore year I was still the same. I still had my same attitude that no one liked and I also still had the not listening part. But at the middle of the year I started to notice that I should change my attitude because not many people liked my attitude and not many people liked the way I would talk to them. I started to notice that I was doing wrong. I also would think about what my life would turn out to be if I kept up with what I did. I remembered what my mom told me â€Å"Tienes dos caminos escojes el bien o el mal. Pero lo que haces siempre tiene las consequensias. Tambien piensa en como tus hermanas estan mirando lo que tu haces ellas van a seguir tus pasos.(In a short way my mother would try to make me look at what i did was wrong.)† But when I thought about my younger sisters it made me realize that I don’t want my sisters to do the same thing I did. My mother had lost hope, well that’s what she usually showed me. I wanted to show my mom that I could do better, but not only for her, but it was more for me I needed to make a change for my own good. I finally passed from sophomore and I became a junior. I was a better student then I ever had been. I was so proud of my self. I would usually get one F and I finally got good grades they weren’t the best but they where better then what I use to get. They even elected me for the body of student council president I am proud of my self for doing better. I proved my self wrong and my mom wrong that I can do better then what I did. And now i only have one more year to end school and start colledge.

Bush vs. Kerry essays

Bush vs. Kerry essays Bush is parading around in the southwest saying that things are going really well, while the democratic challenge points out that there are President Bush and senator John Kerry debated recently over a serious issue that could decide the whole election and economy. The president says that there are going to be low interest rates, and strong business growth but Kerry is arguing that in fact this is not true that many jobs will be lost, and poverty will increase. Kerry says that the economy is weak and he plans to cut corporate taxes by 5 percent. He says that this will encourage companies to add jobs overseas. Bush says that rates of homeownership are rising, and its a trend he hopes to continue in his second term and its a trend he hopes to continue in his second term, especially amongst Latino minorities. Kelly although insists that Bush has a record of negative job growth and stagnant income. He is to blame for not fixing long term unemployment. 3 million more Americans have fallen into poverty under Bush's presidency, not to mention that 4 million more have lost health insurance. Bush's focus on homeownership is part of his strategy to build a vision of the nation as an ownership society. Also, social security and other programs might be replaced by stock/bond accounts. and more housing means more jobs for carpenters. Kerry is focused on jobs first to create Kerry is calling for taxing U.S company's overseas profits at the same rate as its profits are earned. Many are surprised at his call for lower corporate tax rates but its to get the job done. Kerry is the better choice over all. We can't let government take away social security and healthcare and other programs. Also, as a nation job opportunities need to increase, then we can worry about homeownership. ...

Current Economic Situation Essay Example | Topics and Well Written Essays - 250 words

Current Economic Situation - Essay Example As a result, the USA witnessed a growth in suburbs. Then the 1970’s recession destroyed the predominantly industrial cities and created a way for the growth of the knowledge sectors and new geographic centers. The economy suffered from the inefficiencies arising from the manufacturing era. The West Coast experienced a boom, but many cities focused on cheap yet appreciating housing, turning it into its main industry. Yet, as Florida (2009) outlined in his article, such development was too one – sided so that once the crisis occurred, the housing markets crashed, as did the local economy’s major industry. On the other hand, places such as New York have survived and will remain centers of innovation and progress. The latest developments have favored flexible, innovative and international labor force. Moreover, areas harboring such labor force are also diverse in terms of the skills and services these individuals provide. Such a labor force creates new ideas and easily takes over the economy once one segment of that economy falters. For example, whereas the finance, housing and industrial sector suffered, academics and scientists benefitted from this crisis, and so did the cities harboring them, thus creating new spatial fixes around which new forms of social structures will form. The social structure will change over the next decade or more. According to Florida (2010), the high paying workers will profit from their creativity just as the workers in the manufacturing areas benefitted after the Great Depression. Moreover, suburbs and their communities will become denser, more diverse and connected, responding to the need for fast communication, production and delivery of ideas. A change in homeownership will arise, where renting will become more widespread, increasing mobility of workers. In short, Harvey (2001) borrowed the term

Two Paths to Freedom Essay Example | Topics and Well Written Essays - 250 words

Two Paths to Freedom - Essay Example 246). Both Martin and Malcolm criticized each other as a means of justifying his method of operation. Malcolm criticizes Martin by feeling that Christian ideologies were corrupt by promoting the white man. On the other hand, Martin reacted by terming Malcolm’s Nation of Islam ideas as a desperate reaction to segregation (Cone and Witherspoon, p. 245). Both Martin and Malcolm viewed human respect as the primary objective of their struggle. Martin felt that the connection was derived from religion and cultural identification while Martin felt that respect was acquired through socio-political power. We also further on realize that both leaders culturally identified with Africa as their place of descent (Cone and Witherspoon, p. 247). It can be observed that, Malcolm’s idea of black religion and social identity complements Martin’s idea of political power for equality. Malcolm’s idea of religion for equality was used by martin in the Montgomery bus boycott to advocate religious identity as Christians. Christianity on its part supported the idea of equality for all Christians (Cone and Witherspoon

Final Project Assignment Example | Topics and Well Written Essays - 2500 words - 1

Final Project - Assignment Example Several criteria exist for optimizing organizational performance, and these criteria are also important in organizational assessment. This paper will seek to identify and analyze the quality gaps that exist in the University of California - San Diego Medical School through performance enhancement criteria, and then proceed to discuss concepts of performance excellence, continuous quality improvement and total quality management and how they apply to UCSD Medical School. The role of the leadership in UCSD Medical School in fostering and sustaining organizational and clinical quality will also be studied. Organizational assessment allows businesses to determine their current state in terms of quality and performance and as a result formulate policies and strategies for the way forward (Perkins, Verladi, Nightingale and Rifkin p. 1). The initial assessment is important in the identification of performance gaps within an organization and hence an indicator of the areas that should receive priority. After undertaking a transformational path, organizational assessment is important in appraisal of the progress made in the achievement of the desired performance. As opposed to traditional departmental or group performance assessment, organizational performance involves a study of the wide structural and functional aspects of an organization which enable such an organization to develop and implement policies that are sustainable in the achievement of both long term and short term goals. Organizational assessment is a holistic strategy for examining the strengths and weaknesses of the program s being implemented in an organization, and besides this internal perspective, it can also serve as a measure of an organization’s performance against its competitors (Perkins et al. p. 2). The criteria utilized to enhance organizational performance are also the same ones used in organizational assessment. For a health institution such as the UCSD

The Contemporary Challenges Of The Muslim Ummah Religion Essay

The Contemporary Challenges Of The Muslim Ummah Religion Essay Before scrutinizing those challenges, let us have a quick look to the definition of challenges and ummah, the key words throughout this study. Challenge is a simple everyday word. If one browses through several dictionaries he will find out that the definition given by those dictionaries is more or less the same, which is a demanding or stimulating situation  [1]  . Specifically, it refers to (the situation of being faced with) something needing great mental and physical effort in order to be done successfully and which therefore tests a persons ability.  [2]   No doubt that our ummah faces many challenges, both internal and external. While external challenges come from our surrounding most of them created by the West to control and destroy us, internal challenges are challenges that occurred within us, which sometimes difficult for us to identify (and admit) and much more dangerous compared to external challenges, if we fail to manage and overcome them. This study will focus first in discussing the internal challenges and will touch about the external challenges later. Internal Challenges Disunited Ummah: The No. 1 within Enemy The first and foremost internal challenge that Muslims need to overcome urgently is their disunited ummah. As we know, the mission of the prophet Muhammad was to bring peace and unity to the feuding tribes of the pre-Islamic days. However, after the prophet passed away, the Arabs returned to their feuding wars. Blindly tribal loyalties returned. Disputes over which tribe had the right to succeed the leadership of the Muslims ummah after the death of the prophet eventually led to the most serious and dangerous schism among Muslims. Certainly, the quarrel between Muslim sects and nations are obviously contrary to the teachings of Islam. Let us admit that Islam and the Muslim world today are divided and disarray. They are unable to cope with the changes that are happening in this world and are reversing further and further backwards. Therefore, we should resolve our own quarrels to present a united ummah. Most importantly, we should never be our own enemy. Disappointingly, personal quarrels and ambitions for power seem allowed in Muslim world, which eventually disrupt government administration, leaving it incapable of addressing the needs of the people  [5]  . As a result, Muslim nations remain largely underdeveloped, poor, unskilled, uneducated and incapable of contributing positively towards the well being of the Muslims, their faiths and nations. Though many of us are blessed with rich resources, we are unable to put such resources to the optimal use, to serve and defend Islam and Muslims against those who loudly confess their hatred against us and bravely proclaim their intention to frustrate us. The bad situation becomes worse when the best, skilful and knowledgeable people of us emigrate and contribute to the wealth and prosperity of other nations, to the some extent, to the nations which are hostile to us. This frustrated situation happened because we are unable to offer these talented people with facilities, plus the conditions of our nations are unsuitable for the application of the considerable attributes that they possess, simply because we are too busy with our petty quarrels  [6]  . Thus, we need the right people to rule the nations, and to get this, the one and only situation is to revert to the teaching of Islam, the really true teachings, not the teachings which are interpreted to justify the bad things we are doing as good. If we are not sure what is really meant by the true teachings, we need to ask only few questions. Does Islam advocate wars and violence amongst Muslims? Does Islam advocate oppression of the people by the government, or destabilize the government by the irresponsible acts of the people? Can we really say that it is our religious duty to be poor, without knowledge and skills, incapable of defending ourselves against our enemies? We clearly know the answers to all these questions, and yet, we do not care to follow the Islamic answers to these questions. Instead, we quibble about small issues, fight over minor differences. We divide Muslims and cause them to fight because differences created in our practices in Islam. Fundamentalists: The True Muslims or Extremists? Another internal challenge faces by Muslim in this contemporary world is fundamentalist Muslims. Realizing or not, fundamentalism is one of the most abused word. Most of the time, it is associated with extremism. Yet, if the teachings of Islam are revised, it would be obvious that the past best Muslims were fundamentalists. On the contrary, nowadays, the people who are usually described as fundamentalists are far away from following of the Islamic teachings. Most of them have seemingly reverted to the pre-Islamic jahilliyyah ways of extreme loyalty to their groups, to fanaticism or taasub  [7]  . The answer lies in correcting or abandoning the incorrect interpretations of Islam by some of the so called ulama. These interpreters, no matter how learned they may be in teachings of the religion, or how large may be their followers, or how established their teachings, are not prophets. Prophets can not be wrong, but these interpreters of Islam can be. If Islam appears rigid and doctrinaire, it is because the learned interpreters make it so. They tended to be harsh and intolerant when interpreting during the golden day of the Muslim empires. And so, long after the Muslims have lost their predominant era, and the world has changed, the Muslim were exhorted to adhere to interpretation which are no longer adequate or relevant. What Muslims must do is to go back to the teaching of Holy Quran and genuine Hadiths, study and interpret them in the context of the present day. It is Allahs will that the world has changed. It is not for man to reverse what has been willed by Him. Islam is not only meant for seventh century Arabs. The faithful must look for guidance from the teachings of Quran and Hadiths in the present context. If we Muslims understand this, then there will be fewer misunderstandings among us, and the world will be a better place if all misunderstandings are removed. External Challenges Globalization: The Modern Form of Colonization Globalization as defined by the West is the generalized expansion of international economic activity which includes increased international trade, growth of international investment (foreign investment) and international migration, and increased creation of technology among countries. Globalization is the increasing world-wide integration of markets for goods, services, labor, and capital.  [8]  Some Muslim scholars are exalted and believed that globalization will benefit and give positive impacts on Muslims, while others (including this study) take a more skeptical and critical view of this process. Realizing or not, globalization in its current manifestation is benefiting the West as their idea of a borderless would simply means the unbridled flow of capital across borders. The huge amount of wealth some of us have accumulated through the extraction of our national resources has not been invested in our own countries. We have instead taking advantage of the free flow of capital to invest in the developed countries. Effectively we have enriched them  [9]  . Unfortunately, they have used our money that we have invested, to invest back in our countries, destabilize and impoverish us by pulling out their investment suddenly. Then, they take advantage of our poverty to gain control over us. Much of our money is hold hostage abroad and is actually used against us. In fact, we are not even able to use our natural resources to enrich ourselves. We find ourselves quite helpless and unable to adjust and take advantage of these new ideas and concepts. Our own resources are the cause of our present impoverishment and weakness. But, we do not really care because we always believe that they can provide us with powerful means to assert our influence in the whole world, to strengthen and protect us from oppression. All we need is simple, the will to regulate the supply. Yet, we cannot even do this  [10]  . Nowadays, colonial control of land by military strength or physical colonialism can no longer be accepted by society worldwide, even no longer necessary. Control to currency trading that globalization has introduced holds similar effects. This form of colonialism could be achieved without sacrificing the life of soldiers. When a country becomes poor, it will be politically unstable and a power struggle will ensue. As a result, there will be successive change in leadership until a candidate who is willing to submit to the world power is found. In other words, before getting to that moment, colonization has occurred. Still, there are some of us who do not believe that what is happening now can throw us back to the early days of colonialism  [11]  . When we agreed to globalization, we thought that we would be able to share the wealth and technology of the rich countries. But, the rich countries are actually thinking about how globalization would enable them to exploit the untapped resources of the poor countries by using their huge capital and sophisticated technology. Even though exploiting the poor to enrich themselves causes more poverty and misery, so long as it is done in the name of globalization, it is still considered as fair and proper. The attack on the currencies of South East Asian countries in 1997 is the good example on how they exploit globalization  [12]  . Islam stresses a balance between materialism and spiritualism, between life in this world and hereafter. The loss of the spiritual values in the West has resulted in unbridled materialism. Money is considered as the most important thing in life. As a result, money is literally worshipped as an end in itself, not as a mean to an end. Nothing must get in the way in the acquisition of more money. And in the process of doing so, economic has to be devastated, people killed, children starved. All these are perfectly all rights as long as the objective is to make more money  [13]  . Therefore, all Muslims should work together to defend the sovereignty of our nations. What we are doing is actually defending our own independence. No less than that. Do remember, those who created the economic, political and social problems that we are facing now are just like the colonists who once colonized us. Do not ever think that their behaviors have changed. As the Malay proverb says, Tigers will always have their stripes. Globalization a world without border is a terminology introduced by the West, not by us, by Muslims. Surely, the West did not come out with this new thought to lose out. It is invented for their own interest. Let us not accept it without scrutiny, without suspicion. Let us not accept all this simply because we want them to regard us as sophisticated. Let us not be proud of being praised by them when we show how up-to-date our thinking is  [14]  . Globalization might bring many benefits to us, but this new thinking will destroy us more. The attack of our currencies is part of globalization and we only end up losing. Information Technology Another Cold War Nowadays, it is obvious that information, rather the mastery over it, will determine the course of future struggles between nations. Recent breakthroughs in the field of communication and computer technologies have made it the most valuable currency of the age. If natural resources were what represented wealth and power in the past, information now claims an equal place, and is poised to become, in the near future, the most basic source of strength  [15]  . Muslim countries have struggled so hard to catch up with advanced nations. This new technology may affect this struggle in two opposite ways. Firstly, it is possible that it may take the battle still harder. The technology might make the gap between Muslims and industrial world more difficult to bridge, increase the westernization of our culture, and further tighten the grip of those already in control of the world. However, if we take it positively, the same technology may provide wider opportunities to Muslims nations to free themselves from cultural and economic influence of the West, loosen their control over the means of knowledge, and reduce its influence over oppressed nations. Of course, these opportunities will come for us only if we know how to exploit this technology to gain our objectives. It would need vision, strategy, cooperation and solidarity. That is the only way the challenges of the next century can be met. A quick survey at the state of information in Muslim countries will show how difficult it is to speak of a joint Islamic information in the absence of strong cooperation among them. The lack of comprehensive researches and field studies reflect the true state of information in Muslim societies. Therefore, any evaluation of the state of information in the Muslim world would be no more than a general opinion based purely on personal experience and observation. To cure a disease, of course we need to be clear about what really cause it. Generally speaking, information in Muslim countries continue to suffer because of several reasons continuous dependency on foreign media, low level of cooperation and exchanges of information among Muslim nations, centralization and state control of information, and emphasize more on technical and material aspects while manpower development gets low priority. It would be unrealistic, and almost impossible to believe that individual Muslim country would be able to confront these challenges separately  [16]  . Cooperation must always be the principle guidance. Instead of complaining about foreign cultural and media invasion of our societies, we must take the initiative to stop the invasion. Appeal to Islamic government to cooperate with the private sector for the establishment of joint information, advertising projects, and supporting and encouraging information industries can be one of the valuable suggestion. To ensure the successful implementation of such projects, there must be unified policies and plans to facilitate and attract investments plus a joint Islamic fund to provide loans to finance these projects. Moreover, the infrastructure of Muslim countries should be linked together, commercial information and advertising representation unified, communication mechanism consolidated and an Islamic information bloc set up. All these promises brought about by the information revolution should make us view them with optimism and make the right investment in a way that would ensure the advancement of our societies and enable us to face the challenges facing us. They should also inspire us to plan carefully and lay down a solid ground for a coordinated effort that would free us from Western information domination. The cure lies in our ills and we know the cure. What is needed is a joint initiative to start the treatment. Conclusion Perhaps, it is too much to expect that our Muslim ummah would awake and fight all the challenges discussed above. But, still, we need to fight because it is a duty towards our religion. If we learn from the Islamic Civilization of the past, it will tell us that how a great faithful ummah can lead to greatness and establishment of one of the greatest, if not the greatest ever, civilization on earth. What has been done once by Muslims can be done again, and perhaps the second one will be everlasting. It is for us, Muslims, to decide. God willing, we will awake and we will decide, we will fight, and insha Allah, we will win.

Essay example --

Introduction The two most important factors that have contributed to healthcare economic changes are technological advances and medical care. One thing that people have to understand is the fact that the backbone of health economics is money and this central position grants it the integral role of ensuring that that the health care industry was successful (PBS, 2012). This money is not necessarily from people’s private funds but from like was the case in the past but it is money paid by insurance companies that pays for people’s medical bills. In addition, other third parties also account for the medical bills leaving the individual to pay just a small function of the entire funds flow from their own savings. Having an understanding of the history of healthcare economics and the nature in which money flows through the system is important in enabling managers to evaluate their present positions while at the same time preparing themselves for the future. In this paper, the discussion will focus on evaluating the history of healthcare economics and its evolution as well as how cash flows within this system. History and evolution of healthcare economics In order to understand the health insurance systems as there are today in the US, one has to best understand how in was born or how it came to be and what the future has for it. The best question to answer would then be how it came to be in the US that employers pays for the health insurance of their employees while they don’t pay for all the other of their employees expenses like groceries. The first time evolution in the healthcare system was experienced was in 1920s. During that time, choices narrowed down to the patient’s preferred form of treatment no matter how crazy or non-sensi... ...ds healthcare till to date. Conclusion In the 1920s, there was a very strong urge to adopt a new healthcare system with more emphasis being on the medical care costs and not on costs experienced during sickness, (PBS, 2012). The occurrence of the depression in the 1930s changes the health insurance priorities to incorporate the unemployed and benefits granted to the elderly. With the Second World War in the 1940s, prepaid healthcare by groups intensified as employers used health benefits offers to lure employees hence resulting to the rise in the employer based health system as is present today. However, the poor and unemployed were left out hence the welfare service to the poor in the 1950s. With time, inflation doubled prices in hospitals and the old and not working could not access health services hence Medicare and Medicaid passed to law in the 1960s till today.

A study on service quality of G-six Hair and Beauty Salon Essay

G-six Hair and Beauty Salon prides on providing a high standard of customer service. In addition to the quality hair and beauty services, the customer service has been found to be one of the main reasons of clients keep coming back to the salon. Today, beauty care becomes a big business, which can contribute to an economy significantly (Peiss 2000). Large scale production, global distribution networks, extensive advertisement efforts, scientific marketing and sales at a large scale, all these have contributed to the emergence of beauty as an industry (Peiss 2000). Beauty is always considered as an important attribute for female. From the ancient time till now, we can trace many descriptions of beauty and beauty care practices in the poetry, literature and arts (Peiss 2000). As globalization intensifies, the concept of beauty and the necessity of being beautiful have gone through an evolutionary change. Now women tend to spend more time, energy and money on beautification by visiting beauty parlors or salons (Schwer & Daneshvary 2000; Joy, Sherry, Troilo & Deschenes 2010). Physically attractive people usually income more compared to the less attractive people (Hamermesh & Biddle 1994; Frieze, Ohlson & Russell 1991). Moreover the organizations tend to earn more revenue if they hire physically attractive employees (Bosman, Pfann, Biddle &Hamermesh (1997). Besides, being attractive can increase the possibility of getting married (Young 2011). The growing importance and demand of beauty care vigorously raised the question on quality service issues for beauty parlors. As beauty care is a kind of personal service, ensuring service quality is challenging yet unavoidable need for the customers. It has been evident that, when customers’ perceptions of service quality are positive, the behavioral intentions are favorable, which strengthens their relationship with the organization (Zeithaml & Bitner 2003). On the other hand, when service-quality assessments are negative, the customers’ behavioral intentions are unfavorable (Kouthouris & Alexandris 2005). For the success of any service organization, quality is imperative and of paramount importance to the service providers (Bebko 2000). As services are becoming  commodity-like it can offer a source of competitive advantage for the service providers (Chowdhury, Iqbal&Miah 2010). A great haircut just isn’t enough to keep a client any more. The country is saturated with salons and, for most, there’s a competitor only yards away who is also well equipped to offer a technically accurate and fashionable haircut (Sophieh 2008). Having regular customers is one of the most important aspects of running a successful hair salon with consistent customer numbers and satisfied customers always proving to provide strong financial returns and reviews. In today’s era of fast-changing global marketplace, customer satisfaction has been an important aspect. With the increase of the importance of service sector in the economy of Myanmar, the measurement of service quality became important. Moreover, customers’ satisfaction may help the service providers to spread positive word-of-mouth and maintaining current customers can help the firms to be more profitable. Service quality is an approach to manage business processes in order to ensure full satisfaction of the customers which will help to increase competitiveness and effectiveness of the industry. Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). We know that customers’ satisfaction with individual service encounters affect the customers’ satisfaction or dissatisfaction with the overall service experience (Johnston 1995). So, it is important to know whether the client’s expectation regarding the service really matches the perceived service in all dimensions of service quality. 1.1Rationale of the Study The beauty care service industry in Myanmar is growing day by day and it is contributing in the economy both in terms of revenue and employment generation. Along with the local firms, many foreign firms and franchise companies are trying to enter in the industry with professional set up and huge investment. Therefore this is the high time to explore and understand the service gap scenario of the beauty care industry. Previously, researchers had conducted several studies on service quality in different service sectors like hospitality, educational institute, financial institute, airlines, advertising agency and tourism. In today competitive  environment, majority of the businesses face with intense competition. They need not only to retain their existing customers but also to attract new customers. Among the businesses, services sector becomes important because it can create job opportunity and provide customer satisfaction. At present, in service sector, beauty care services are growing faster and booming because it can provide self-confidence, personal grooming and anti-aging in society. In the highly competitive beauty-care service industry, service quality becomes one of the most important elements for gaining a sustainable competitive advantage in the marketplace. To satisfy and retain customers of beauty-care service industry faces challenges. Important benefits of visiting beauty shops that people get ensure of their best looks at all the times. After a stressful day, people wish to relax and to take action, so they visit a spa and salon, where they like complete relaxation with a pampering touch. It is obvious that everyone wants to look beautiful and healthy as well as this is the requirement of today’s busy lives. Among various categories of beauty-care service businesses, G-six Hair and Beauty Salon, a well-established beauty-care service salon since 2002, is serving with a wide menu of beauty service which includes Make-up and Hair dos’, Hair Braiding, Hair Extension and Weaving, Hair Perm, Hair Color and Hair Straighten with various techniques and Facial treatment to its customers in the competitive market of Myanmar. Therefore, there is a requirement to analyze the service quality leading to customer satisfaction and loyalty of G-six Hair and Beauty salon. Many of these studies have shown different patterns of service gap on the five dimensions of service quality. But being a personalized service, beauty care contains different intrinsic and extrinsic cues of quality which are different from the other industries. And so far, no significant research was done on service quality of G-six Hair and Beauty Salon in Myanmar. So, it is expected that the current study would help the industry experts and management of beauty care service providers to improvise their services. And understanding the significance and the implications of each service criteria would help them to prioritize their area of improvement, which would be especially helpful for a growing industry like this. Thus the main objective of this study is to find out the service gap, i.e. the gap between the expectations and perceptions of the customers about the service of G-six Hair and Beauty Salon. 1.2Objectives of the Study The objectives of this study are: To explore the services provided by G-six Hair and Beauty Salon To measure service quality of G-six Hair and Beauty Salon To examine the customer satisfaction on services provided by G-six Hair and Beauty Salon 1.3 Methods of the Study This study is descriptive research type. To implement these three major objectives, both primary and secondary data have been used. Primary data acquired from G-six Beauty Salon and 60 regular customers 30% of total 200 regular customers who visited to G-six Hair and Beauty Salon will be selected by using random sampling method with structured questionnaires of SERVQUAL Model GAP 5. The secondary data are obtained from profile and record of G-six events, previous research papers, relevant text books and internet websites. 1.4 Scope and Limitation of the Study The study will emphasis on services quality of G-six Hair and Beauty Salon which is located at No.6, G-floor, Pearl Condo, corner of Kabaraye Pagoda road and Sayarsan road, Bahan Township, Yangon. The study will focus on customer satisfaction towards services provided by G-six Hair and Beauty Salon. 1.5 Literature Review In the field of services marketing, service quality grabbed the most attention from the researchers (Wang, Lo & Hui 2003). To define service quality Zeithaml and Bitner (2003) emphasized on the superiority of a service. According to these scholars, perception of service quality arises from the judgment of customers, who define the service as superior. The  classic researchers has defined the term ‘service quality’ as the difference between customer expectations of the service to be received and perceptions of the service actually received (Grà ¶nroos 1984; Parasuraman, Zeithaml& Berry 1988). Perception was defined as consumer’s beliefs relating to the received service (Parasuraman, Zeithaml & Berry 1985). Brown and Swartz (1989) defined perceived service as â€Å"experienced service†. On the other hand, expectation was defined as the desire or want of the consumer about the service (Parasuraman, Zeithaml & Berry 1985). In most of the cases, service quality expectations involve norms and these norms are developed on the basis of previous experiences of the consumers (Carman 1990). Parasuraman and colleagues’ (1985) definition was based on the concept of â€Å"disconfirmation†, which was defined as the difference between perception and expectation. This disconfirmation in terms of service quality leaded to a service gap. Parasuraman, Zeithaml and Berry (1988) considered that a customer’s assessment of overall service quality depends on this service gap. Khin Kay Khine, A study on Service quality of Able Winners Catering Company, January 2013 found that how customers perceive the service quality and being able to measure service quality can benefit as professional. Wutt Yi Soe, Customer Satisfaction on Service provided by Pin Lon Hospital, January 2013 found out that strongly positive relationship between patient satisfaction and service quality. http://en.wikipedia.org/wiki/Customer_service http://www.managementstudyguide.com/customer-satisfaction.htm 1.6 Organization of the Paper This Thesis paper is organized into five chapters. In the first chapter, it contains Introduction, Rationale of the study, Objectives of the study, Method of the study, Scope and limitation of the study, Literature review and organization of the research paper. In chapter 2, theoractical background of service quality and competitiveness are discussed. Chapter 3 presents the background of business and profile of G-six Hair and Beauty Salon. In Chapter 4, dimensions of service quality of G-six Hair and Beauty Salon are analyzed by using SERVQUAL Model. Conclusion and recommandations for findings in the study and the requirements of future research on the topic are suggested in Chapter 5. Chapter 2 Theoretical Background 2.1The Nature and Role of Services Service industries are playing an increasingly important role in the overall economies of the countries of developed and developing countries. The 21st century is considered to be as the service industry. Researchers have tried to define service and to explain what service constitutes. There are many definitions regarding the concepts of service. Services are deeds, processes, and performances (Parasuraman et al. 1985). Gronroos (1983) defined service as: â€Å"An activity or series of activities of more or less intangibles nature that normally, but not necessarily, take place in interactions between the customer and service employees and/or physical resources or goods and I or systems of service provider, which are provided as solutions to customer problems†. Sasser et. al.,(1978) defined another meaning for service: â€Å"A service is a package of explicit and implicit benefits performed with a supporting facility and using facilitating goods†. Service is: â€Å"Any primary or complementary activity that does not directly. Produce a physical product – that is, the non-goods part of the transaction between customer and provider† (Payne, 1993). Whereas Kotler et. al.(1999) defined service as any activity or benefit that one party offers to another which is essentially intangible and does not result in the ownership of anything, and it may or may not be tied to a physical product. Services include all economic activities which are intangible, not physically apparent like products, which provide value to the customer. Service has become very crucial in all business industries due to globalization and the IT developments. Services are now seen almost to every part of our life, starting from the most essential demands, like eating to other entertainment activities, such as: sport, travelling, etc. Service is not bound to only service based businesses, like: banks, telecommunications, hotels, restaurants, and beauty salons, but it is found on all companies strategic tools for gaining a competitive advantage. Nowadays products heavily rely on   its services to acquire competitive advantage, and to satisfy customers’ needs. 2.2Nature of Service Quality

Where strategic management used

1. IntroductionStrategic direction is normally used big transnational corporations and SMEs. The popularity of strategic direction points out that it is likely to hold value. However, the existent advantage is non ever clear in strategic direction. Business proprietor, directors and direction forces should understand the advantages of scheme direction and that can do company go more and more competitory ( Robinson, 2005 ) . Each of these schemes is a cardinal constituent to deriving a competitory advantage in a peculiar industry. This assignment is to discourse and analysis the critical reappraisal of the subject chosen and offer sentiment on its pertinence. First, I will summary the article of my chosen, and so discourse the critical reappraisal, after that I will finish the personal rating.2. Summary of the articleStrategic direction is composed of assorted concern schemes, it can be combined to use and accomplish net incomes and advantages, standing in the concern universe ‘s acme eventually. The article points out that competitory advantage include four major constituents, following by quality, client reactivity, invention, and efficiency. High quality is including design, dependability, lastingness and image. Every clients think about whether bargain a merchandise, they ever think in these conditions. There are three international schemes to see: market, entry of manner and expand/location schemes. Market determinations are based on the strategians ‘ positions of chief foreign markets about merchandise, monetary value, distribution and publicity. In sing international market moves, direction and selling forces must see to the types of versions that will necessitate to be made in order to vie successfully in that peculiar civilization. Each of these schemes can play of import function in the success of a company. Choose a scheme that is non congruous with the ideals and values of the company possibly lead to fiscal and catastrophe of direction. The director must see carefully taking what facets of their company merit the most attending.3. Critical reappraisals* Jules ( 2009 ) states that â€Å"Competitive advantage includes four major constituents, following by quality, client reactivity, invention, and efficiency. High quality is including design, dependability, lastingness and image. When people think of a merchandise or services, they think in these terms.† As a client, I wholly agree this point. For illustration, in China, when we want to purchase an car in the market, many of us would wish to take a Toyota or Nissan over a auto from local industry. Because Toyota or other foreign car typically have a repute of a high quality, up-to-data design, they ever run on the route, so that they must be high quality, better warrant in people ‘s feeling. High quality is a strategic manner to acquire success.Jules ( 2009 ) point that â€Å"Superior efficiency refers to the cost to the market via stuffs, production, logistics, and operating expense. Superior client reactivity is the importance of expecting and run intoing client needs.†An organisation demand to set clients foremost. We ever heard that â€Å"The client comes first† , â€Å"The client is king† , and â€Å"we are all about the customer† . But a batch of companies did non really do it. Now yearss, Many companies enterprises for bettering client reactiv ity can change greatly, harmonizing to Apple computing machine, it is a really good illustration of client reactivity. When you order a merchandise from Apple, you can take to any types of their phones you like through their web site. Order procedure is really easy, merely a few proceedingss. Fast bringing, accurate, and there is 800 figure that can name to acquire aid after gross revenues or, they can besides utilize the Internet to happen a solution. Their gross revenues representative and selling representatives visit clients on a regular basis assess the demands of the market. By understanding their clients what they want, need to work expeditiously and efficaciously, Apple can creatively innovation. The company is continually making new merchandises, such as ipad, iphone, iPod series.Jules ( 2009 ) states that â€Å"Creating an environment that encourages creativeness, new and advanced thought is a hard but necessary undertaking that directors must encompass. By promoting a le arning organisation, companies can avoid the same, repeated rhythms that limit the ability of that organisation ‘s success.†Employees are the most valuable plus to your company. They can do many positive parts to your company. Making an environment that encourages creativeness, trust, regard and squad thought will guarantee these types of parts, which will finally profit the company. Whenever possible offer that preparation and calling development chances to employees. Promote them to develop their strengths and endowments. By making so they can go on to turn and progress in the company. Whenever possible give your staff assignments that challenge and stimulate them. This will assist them to go on to be productive and efficient in their work. When a error or mistake is made by a staff member, do n't merely indicate it out, assist them to happen ways of rectifying the job so it does non go on once more ( Businessknowledgesource.com, 2011 ) .Jules ( 2009 ) states that â₠¬Å"Core competences are cardinal elements in developing an effectual corporate scheme and are defined by Prahalad and Hamel as the â€Å" corporate acquisition in the organisation particularly how to organize diverse production accomplishments and incorporate multiple watercourses of engineerings. †Core competences are those capablenesss that are critical to a concern accomplishing competitory advantage. The get downing point for analysing nucleus competences is acknowledging that competition between concerns is every bit much a race for competency command as it is for market place and market power. Senior direction can non concentrate on all activities of a concern and the competences required set abouting them. So the end is for direction to concentrate attending on competences that truly affect competitory advantage.4. Personal rating ( suggestion/recommendation )Quality merchandises and services give the company a immaculate repute in the industry. This repute allows the company to derive new clients and sell extra merchandises and services to bing clients. A choice direction plan besides removes inefficient procedures within the system. By taking unneeded procedures, employee productiveness additions. The employee is passing less clip on activities that do non lend to the merchandise ‘s quality. As a consequence, the employee is bring forthing more work in less clip while the company has non increased the wage. Quality direction plans help to recapture lost monies due to inefficiencies ( Taylor, 2010 ) . Quality direction ensures client satisfaction. Conduct client satisfaction studies to understand the qualities of the merchandise of import to the client. Besides conduct studies with those who are non the company ‘s clients. This will besides supply penetration into why these concerns use the services of the rival. Use client studies to aim those characteristics of a merchandise or service that need betterment. The choice direction plan provides a methodological analysis to utilize to make the type of merchandise the client desires ( Taylor, 2010 ) . The intent of client reactivity is to develop client trueness penchant of clients for an organisation ‘s merchandises and services so that they continue utilizing them. When an organisation is successful at making client trueness it can bear down a premium monetary value that the clients are willing to pay for that something extra they get and that they do non acquire elsewhere ( maxizip.com, 2010 ) . Organizations that provide superior client reactivity wage attending to several facets such as client response clip, superior design, superior service, and superior after gross revenues support. Customer response clip is the clip it takes for the merchandise to be delivered to the client. An organisation that takes less clip to react to its clients reaches them earlier than its rivals. In this mode, that organisation additions on clip crushing its rivals and deriving competitory advantage. Superior design and service backed by superior after gross revenues support is another manner organisations try to function their clients better than their rivals do. For illustration, nomadic phones have evolved from being simple communicating device to going sophisticated, multiple characteristic appliances, reacting to clients ‘ demands as clip went by. Those nomadic phone companies that have succeeded in offering better nomadic phones with more characteristics have systematically outrival ed their rivals. As they did so, they were able to bear down a premium monetary value that their clients are happy to pay ( maxizip.com, 2010 ) .1. Culture of Fun!Make it a policy for your office environment to be a fun topographic point to work with. The construct of merriment at work promotes creativeness, lowers stress degree and extremely likely to increase productiveness because your employees, your co-workers enjoys working at that place. Set understandings on no judgements, that we are all here to bask each other ‘s illustriousness and merriment while working. Agreements on balance of playing and earnestness of work, a balance of merriment and presenting consequences. For some, merriment can besides be stated as a nucleus values. Which I know for certain several of my squads and companies that I work with bashs have that as our nucleus values ( Chang, 2010 ) .2. Making the Environment!Post up merriment images, happy images and most significantly colourful image. Vibrant and colorful ocular reminders create a sense of animation in the environment. Some of the possible images that you can post up are mascot that represents each nucleus values separately. For illustration, one of the company ‘s nucleus values is trueness, what animate being would come into your head when you think of trueness? The image that comes to mind possibly Canis familiariss and so you can post images of a sketch Canis familiaris by the side of your nucleus value. Print your nucleus values out large along with the images! This will besides move as your reminder for all your nucleus values along with the associations. Peoples tend to retrieve better with images and associations ( Chang, 2010 ) .3. Toys Zone!Put some squeeze-able playthings like squidgy balls around for you to squash on every now and so. Squash it when you are believing or when you feel bored. Bring it in meetings. It will assist excite your senses that may be really utile to assist you remain awake and pr esent. Have some other playthings that you can happen in toy stores, perchance toys that can be played with several people. Something like low powered plaything guns with soft slugs around. Take it out and play with your co-workers or household every clip the crust seeps out. This would assist to de-stress as playing most of the clip lead to laughter which after about 10 proceedingss would bring forth happy endocrines. Some playthings that makes amusing sounds helps excessively. Particularly in a overtly quiet state of affairs, a sudden daze of a amusing sound extremely like to turn into a explosion of laughter ( Chang, 2010 ) . Harmonizing to ( Bain.com, 2011 ) , to develop Core Competencies a company must:Isolate its cardinal abilities and hone them into organisation broad strengths ;Compare itself with other companies with the same accomplishments, to guarantee that it is developing alone capablenesss ;Develop an apprehension of what capabilities its clients genuinely value, and invest consequently to develop and prolong valued strengths ;Create an organisational route map that sets ends for competency edifice ;Pursue confederations, acquisitions and licencing agreements that will farther construct the organisation ‘s strengths in nucleus countries ;Promote communicating and engagement in nucleus capableness development across the organisation ;Preserve nucleus strengths even as direction expands and redefines the concern ;Outsource or divest noncore capablenesss to liberate up resources that can be used to intensify nucleus capablenesss.5. DecisionIn decision, through treatments of this chosen subj ect, I analysis that these points about strategic direction. Each of these schemes can play an of import function in the success of a company. Choosing a scheme that is non congruous with the ideals and values of the house can take to fiscal and managerial catastrophe. Directors must take careful consideration when taking what countries of their company merit the most attending. Companies will go dead without uninterrupted evolvement and acquisition, taking to fiscal hurt and, perchance, the extinction of the company. As directors, it is our occupation to guarantee that our company survives among the remainder.

Octane Number Definition and Example

Octane Number Definition and Example The octane number is a value used to indicate the resistance of a motor fuel to knock. Octane number is also known as octane rating. Octane numbers are based on a scale on which isooctane is 100 (minimal knock) and heptane is 0 (bad knock). The higher the octane number, the more compression required for fuel ignition. Fuels with high octane numbers are used in high performance gasoline engines. Fuels with low octane number (or high cetane numbers) are used in diesel engines, where fuel is not compressed. Octane Number Example A gasoline with an octane number of 92 has the same knock as a mixture of 92% isooctane and 8% heptane. Why the Octane Number Matters In a spark-ignition engine, using a fuel with too low an octane rating can lead to pre-ignition and engine knock, which can cause engine damage. Basically, compressing the air-fuel mixture may cause fuel to detonate before the flame front from the spark plug reaches it. The detonation produces higher pressure than the engine may be able to withstand.

Letter Response to Customer Complaint Essay Example | Topics and Well Written Essays - 500 words

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